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Flag Football Plans our number one priority is you–our customer, so our No-Hassle Return & Exchange Policy was built with you in mind! Our goal is to make the process as hassle-free as possible.We gladly accept returns and exchanges for up to 60-days after the original purchase date. Your order is eligible for a refund to the original form of payment (Credit card or PayPal) for up to 30-days after the original date of purchase. Had your item longer than 30-days? No problem – just send it back for a store credit up to 60-days from purchase.To receive a refund or exchange, item(s) must be in new, sale able condition, and be accompanied by the original invoice or order number as well as your return authorization form. Invoices can be found online within your customer account.Need to expedite your exchange? You may place a new order online so that our warehouse can begin to process your order without having to wait on your returned item. Once we receive the original order back in our warehouse and the item has been inspected, we will then issue a credit for that order.Helpful Tips When Returning ItemsEach returned and exchanged item will be quality inspected by our warehouse upon arrival. Once the item has been inspected, it will then be forwarded to our finance department for refund or exchange. This process may take up to two weeks. Please allow 14 business days for the refund to reflect on your account. Exchanges may take to up to 7 business days from the date we receive your package to ship out. To ensure your order is processed in the most efficient manner possible, please refer to the following helpful tips: All items should be returned in new, saleable condition and include the original packaging, along with any product tags. Items should be free of any stains, debris, animal hair and odor. Please include a copy of your original invoice or order number, which can be found in your online account.
Custom orders may not be returned or exchanged (Embroidery, screen print, etc.) Original shipping cost will not be refunded, unless seller is at fault. Buyer is responsible for return shipping costs. Items not being exchanged may be subject to a 15-20% restocking fee. If you received a discount on your order, the refund amount of each returned item will reflect the value of the given discount. If your order was sent under our free ground shipping promo, the shipping charge will also be deducted from your refund. Return Address: Please mail all new, unused products along with a copy of your original invoice or order number to:Flag Football Plans PO BOX 892616 Oklahoma City, OK 73189 Still have a question regarding your return or exchange? Please contact us by email at Returns@ProSportsPlans.com or call our customer service department at 888-963-7439.Policy Revision 1.06, Effective 09/2/15